Front Desk Monitor, 74 Avenue A (FT)

ACMH INC•New York, NY

1d•Onsite

About The Position

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels. This position is responsible for monitoring the entry and egress of building residents and guests, taking telephone messages, distributing resident mail, and serving as the first line of defense in emergencies. The role also involves conducting building rounds, documenting observations, monitoring client medication self-administration, reporting incidents, assisting with meal plans, attending training, and providing coverage at other ACMH residential locations as needed. A calm, respectful, and professional demeanor is essential when interacting with residents, staff, and visitors.

Requirements

High school diploma
Ability to work with people
Ability to take responsibility to carry out the duties of the position
Willingness to cover front desk shifts at multiple ACMH residential locations as needed.

Responsibilities

Monitors the entry and egress of building residents and guests.
Responsible for taking telephone messages for the residents and staff of the building.
Responsible for the distribution of resident mail.
Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation.
Conducts building rounds throughout shift.
Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
Monitors and documents client self-administration of medication, according to program policy and procedures.
Report incidents or behavioral changes in residents to on-call staff.
Assists with client cooperative meal plan as applicable.
Attends training as requested by supervisory staff.
Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
Duties as assigned by supervisor.