Front Desk Monitor - Michael's House

St Catherine s Center for Children•Town of Colonie, NY

8d•$19 - $24•Onsite

About The Position

The Front Desk Monitor, located at 543 North Pearl monitors the front desk of Michael’s House, a 20-unit, fully furnished, supportive housing facility that provides a safe and stable environment for families and individuals who are homeless or at-risk of becoming homeless. The individual in this role will help to foster a supportive, caring and family atmosphere for the residents of Michael’s House, as well as the staff.

Requirements

High School diploma / GED Equivalent is required.
Proficiency in computer applications: Microsoft Office Suite (Word, Excel) is required.
Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.
Capacity and openness to work with populations from culturally diverse and economically disadvantaged backgrounds, including but not limited to a broad range of people with various developmental and functional levels.
Capable of exercising ethical, independent judgment and discretion, and handle sensitive data with strict confidentiality.
Have a professional record of integrity, proven reliability and dependability.
Qualities of positivity, flexibility and adaptability to day-to-day changes with agency needs and functioning.
Ability to complete pre-employment background check requirements, including CBC fingerprinting.

Nice To Haves

Previous experience working in a human services agency is a plus!
Experience with, Google Business Workspace Suite (Gmail, Docs, Meet, Sheets) is preferred.

Responsibilities

Establish and maintain professional, collaborative relationships with staff, service providers, community resources, and facility residents while ensuring 100% compliance with agency policies and procedures.
Manage daily office operations, including word processing, filing, telephone/desk reception, and accurate record-keeping; proactive supply inventory; ordering supplies as needed.
Maintain a safe, secure, and healthy environment by identifying, reporting, and resolving facility issues.
De-escalate and intervene in crisis situations, utilizing mediation and communication skills to resolve conflicts effectively.
Other position-related duties as assigned by the Director/Supervisor.

Benefits

Competitive Pay with an Excellent Benefits Package
Health Insurance options: Medical, Dental and Vision
$600 Well-being Reimbursement Benefit
Generous Combined Leave Time (CLT) and Paid Holidays!
We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program
Pension Plan with Generous Agency Contribution
403b Retirement Savings Plan
Life Insurance – Automatic Benefit at no cost to employee
Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate
Tuition Reimbursement & Travel/ Mileage Reimbursement
Professional Development & Career Growth Opportunities
The Comfort of a Business Casual Environment
Our Commitment to Embrace & Foster Mindfulness, Relevance, Respect and Solidarity.