Front Desk Monitor (Evening and Weekend Shifts)

AAM Brand•Westfield, IN

3d•Onsite

About The Position

Kimblewick Community Association, a beautiful Del Webb Active Adult community in Westfield, IN, is seeking an energetic, customer-focused Concierge to be the welcoming face of our stunning amenity center. In this dynamic role, you'll greet residents and guests, provide outstanding service, manage phone communications, and help create a warm, engaging atmosphere for our growing community. If you thrive in a people-focused environment and enjoy making a positive impact every day, we'd love to hear from you! Evening, weekend, and holiday availability required.

Requirements

Excellent customer service and communication skills.
Ability to offer support to administrative support staff with ever-changing needs.
Ability to elicit information from callers and visitors in a professional and efficient manner.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to function efficiently in a high volume, fast-paced environment.
Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
Ability to interact and work positively and effectively with staff at all levels.
Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
Ability to work collaboratively and cooperatively within the department as well as with other departments.

Responsibilities

Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
Filters inbound calls to determine appropriate direction.
Greets all visitors/homeowners and determines their immediate needs.
Monitors pickups/deliveries.
Keeps Carriage House tidy and organized.
Spot clean as needed.
Assists with Coffee Bar.
Assists in the stocking/restocking of supplies.
Regularly tours amenities for homeowner well-being and safety.
Performs other related duties as directed.