Front Desk Monitor-Womans Side

The Salvation Army Southern California•Lodi, CA

11h•Onsite

About The Position

The Women’s Side Monitor is responsible for the security of premises and carrying out administrative/clerical duties as assigned. This role assists the Shelter Director and Women’s Case Manager with overall Shelter Program functions, including managing telephone calls, greeting visitors, and directing clients and donations. The position involves processing clients for emergency shelter, monitoring overnight guests, and maintaining a positive living environment. Responsibilities also include security rounds, laundry, securing the shelter, transporting clients, maintaining the clothing closet and copier/fax room, and monitoring security cameras. Other related duties may be assigned by leadership.

Requirements

Must have ability to empathize, communicate and work with a variety of people from diverse backgrounds.
Must possess excellent verbal and written communication skills and have an open, welcoming and helpful presence and attitude with all people.
Ability to speak and write the English language with professional level skill.
Computer experience and working knowledge of modern office procedures and equipment is required.
Knowledge of Salvation Army practices, policies and organization resources.
Possess ability to work independently as well as in a team environment and be capable of multi-tasking.
Must be punctual, organized, reliable, honest and responsible.
Ability to pass background check.
Must possess a valid California Class C Driver’s License.
Must be 21 years or older.
Complete The Salvation Army vehicle course training.

Nice To Haves

Previous shelter work experience preferred.
Previous experience working with diverse population.

Responsibilities

Assist Shelter Director and Shelter Case Managers with overall Shelter Program functions.
Answer and forward all telephone calls.
Greet all visitors, staff, corps members, volunteers and general public in a friendly and professional manner.
Direct all social service clients to appropriate staff person and facility, as well as donations to the ARC.
Maintains guest & staff log.
Maintain Client Confidentiality.
Process clients for Emergency Shelter overnight stay, including entering client information and services provided into WellSky database and intake for guest showers.
Monitoring of Overnight clients, including seeking emergency medical attention, waking them up in the morning, supervising client room clean out & dismissing clients to meals.
Help maintain a positive and communal living environment between clients.
Makes hourly rounds of building for security (fire, theft, etc.).
Washes overnight client laundry and linens from overnight stays.
Secure shelter for duration of evening (locks rear doors, turn out lights, etc.).
Transport program clients to various meetings, appointments, and other Corps or local events.
Maintain neat and organized clothing closet.
Some custodial duties as necessary and/or required.
Organize and maintain neat and clean copier/fax room; maintain fully stocked paper supply.
Monitors security cameras.
Other related duties as assigned by the Shelter Director and/or Corps Officer and/or Corps Assistant Officer.