Front Desk Monitor - Mens Side

The Salvation Army Southern California•Lodi, CA

1d•Onsite

About The Position

The Men’s Side Monitor is responsible to the Director of Shelter Services for the security of premises, as well as carrying out administrative/clerical duties as assigned. The Salvation Army's mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Requirements

Must have ability to empathize, communicate and work with a variety of people from diverse backgrounds.
Must possess excellent verbal and written communication skills and have an open, welcoming and helpful presence and attitude with all people.
Ability to speak and write the English language with professional level skill.
Computer experience and working knowledge of modern office procedures and equipment is required.
Knowledge of Salvation Army practices, policies and organization resources.
Possess ability to work independently as well as in a team environment and be capable of multi-tasking.
Must be punctual, organized, reliable, honest and responsible.
Ability to pass background check.

Nice To Haves

Previous shelter work experience preferred.
Previous experience working with diverse population.

Responsibilities

Assist Shelter Director and Shelter Case Managers with overall Shelter Program functions.
Answer and forward all telephone calls.
Greet all visitors, staff, corps members, volunteers and general public in a friendly and professional manner.
Direct all social service clients to appropriate staff person and facility, as well as donations to the ARC.
Maintains guest & staff log.
Maintain Client Confidentiality.
Process clients for Emergency Shelter overnight stay, including entering client information and services provided into WellSky database and intake for guest showers.
Monitoring of Overnight Male clients, including seeking emergency medical attention, waking them up in the morning, supervising client room clean out & dismissing clients to meals.
Help maintain a positive and communal living environment between clients.
Makes hourly rounds of inside of building for security (fire, theft, etc.), including doing a complete walk through of the Men’s dorm rooms during the Graveyard shift.
Washes overnight client laundry and linens from overnight stays.
Secure shelter for duration of evening (locks rear doors, turn out lights, etc.).
Organize and maintain neat and clean copier/fax room; maintain fully stocked paper supply.
Monitors security cameras.
Some custodial duties as necessary and/or required.
Other related duties as assigned by the Shelter Director and/or Corps Officer and/or Corps Assistant Officer.