Front Desk - Member Experience Specialist

Blue Moon Fitness•Omaha, NE

6d•Onsite

About The Position

The Front Desk - Member Experience Specialist role at Blue Moon Fitness is a customer-facing position focused on attracting and retaining members. The core mission is to improve the quality and quantity of lives in the community by ensuring members are signed up, retained, and encouraged to bring friends. This involves creating a remarkable experience that makes members proud to be associated with the club. The role requires a willingness to work, get things done, and build character, with a focus on cleanliness, friendliness, and product knowledge. The company emphasizes a meritocratic mindset where advancement is based on observed performance and a willingness to be coached.

Requirements

Meritocratic mindset.
Comfort being watched and corrected.
Willingness to work in-club.
Basic comfort with technology (ability to use a phone is sufficient).
Willingness to be taught and coached.

Nice To Haves

Someone who wants to be the reason a person who was scared to walk through our door ends up staying for years, bringing their friends, and telling people this place is different.

Responsibilities

Attract and retain members.
Sign up new members.
Follow up with members to ensure retention.
Create a club environment that members want to be a part of.
Ensure the club is clean.
Assist in training teammates.
Engage in sales, broadly defined as creating remarkable experiences and retention conversations.
Treat every member with love, respect, and kindness, similar to how one would want their own mother treated.
Own the interaction with members completely.
Work in-club before advancing to other roles.
Be comfortable being watched and corrected by teammates.
Use the club management system and AI tools.