Front Desk Medical Receptionist

SB Clinical Practice Management Plan•Smithtown, NY

1d•Onsite

About The Position

The Front Desk Medical Receptionist will assist the department with the coordination of the daily operations of the front desk and other duties to ensure efficient work flow and patient care. This role involves managing front desk duties, patient check-in/check-out, appointment scheduling, and ensuring a clean and organized reception area. The position requires excellent communication and organizational skills, with a focus on providing polite and courteous service to patients and staff.

Requirements

High School diploma/GED.
Strong organizational and communication skills (both verbal and written).
Excellent typing skills and friendly telephone etiquette.

Nice To Haves

Graduate of an accredited Medical Office Administration program.
6 months experience working as a Medical Receptionist in a high volume physician practice.
1 year of clerical experience.
Proficient in using an EMR and a practice management system.

Responsibilities

Perform all necessary receptionist duties including answering, screening, and routing of phone calls.
Take appropriate messages and ensure the proper delivery of those messages.
Be polite and courteous at all times.
Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
Maintain clean and organized reception area.
Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes including verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and have the patient complete any paperwork associated with the visit.
Enter/scan patient data into the EMR.
Collect any necessary payments and process accordingly.
Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
Schedule patient appointments and remind the patients of any necessary documentation that may be required for their appointment.
Schedule any services or procedures as needed.
Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
Ensure HIPAA guidelines are followed at all times.
Provide additional coverage for night hours and weekend, as needed.
Updating and maintaining integrity of client information.
Perform all other duties as assigned by management.