Front Desk Medical Receptionist

Northern Children's Services • Philadelphia, PA

4d • Onsite

About The Position

Join Our Team as Front Desk Medical Receptionist and help make a difference in the lives of children, youth, and families! Are you passionate about supporting the healthy development of children, youth, and families for a brighter future? Look no further! At Northern Children’s Services (Northern), every role in the organization contributes to helping us achieve our mission and vision. We believe that every child and youth has the potential to transform themselves – no matter their background or life situation. We work to “walk the talk” when it comes to our organizational values: Excellence, Respect, Resilience, Cultural Humility & Justice, Healing, and Wellness. As Front Desk Medical Receptionist, you’ll embark on a fulfilling journey. Northern Children’s Services supports the healthy development of children and youth while stabilizing their families to build stronger communities. Everything we do at Northern Children’s Services is designed to create a better future for our families. This position handles all agency incoming calls; and interface with the general community. The Front Desk Medical Receptionist will initiate referrals, create client profiles in the EHR system, and maintain the appointment schedule of agency physicians and clinical staff; particularly regarding initial and follow-up appointments.

Requirements

• Strong verbal and written communication skills
• Medical Experience a must
• Interpersonal skills to create a pleasant experience by being personable and attentive
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a wide variety of tasks
• The ability to develop a clinical knowledge base and learn core solutions
• Patience and listening skills to respond appropriately and interact positively with consumers
• Knowledge of electronic health records and scheduling software is a must.
• Technical Skills: Proficient with Microsoft Word, Excel and Outlook.
• Excellent organizational, problem-solving, and interpersonal skills.
• Ability to prioritize and meet multiple deadlines.

Nice To Haves

• Familiarity with medical terminology and procedures is a plus
• Bilingual a plus (Spanish)

Responsibilities

• Greet clients, visitors, and vendors, and provide direction in a friendly and professional manner.
• Collect and update patient information, as needed including medical history and insurance
• Answer phones, screen, and route all incoming calls as appropriate
• Scan incoming documents into EHR system and route to the proper person
• Retrieve incoming faxes and distribute to the designated person
• Collect all incoming mail for distribution
• Stamp all outgoing mail
• Fax and upload documents within our EHR software
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly and communicate scheduling
• Facilitate internal referrals and verify insurance
• Technological skills, update Excel spreadsheet to track data, additional task in word
• Interpersonal skills to interact positively with patients who may be upset or stressed
• Schedule initial and follow-up appointments with prospective consumers.
• Contact consumers to ensure they attend scheduled appointments.
• Clearly and effectively communicate pertinent consumer information to responsible parties.
• Contact pharmacies as needed
• Contact hospital and request consumer medical information as needed
• Inform the clinician/assessor at once of any crisis situations.
• Establish an initial chart/profile re: program enrollment, authorization, and consent.
• Upload consumer medical information; blood work, prior authorization, medication consents, etc.
• Input appropriate intake data into the EHR System.
• Medical Records retrieval and submission to requestor

Benefits

• Comprehensive health, dental, and vision insurance for full-time employees.
• Life Insurance/AD&D and LTD: We provide full-time employees with a $20,000 life insurance policy through Mutual of Omaha Company at no cost. Additionally, Mutual of Omaha LTD coverage and AD&D insurance offer financial security to our employees and their families.
• Our partner insurance company offers a range of self-funded insurance plans, including accident insurance, cancer insurance, life insurance, critical illness coverage, and short-term disability insurance, providing additional financial protection to our employees.
• 401(k) Retirement Plan: We offer a 401(k)-savings plan with a generous matching contribution after one year of employment.
• Paid Leave: Employees have access to generous paid time off or sick leave, allowing them to prioritize their health and well-being.
• Employee Assistance Program (EAP): Our EAP offers confidential referral and counseling services to help employees and their families manage life's challenges, including stress management, legal and financial concerns, depression, and substance abuse.
• Legal Services: Self-funded legal services provide valuable support and resources for various legal matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree