Front Desk Medical Office

Advanced Medical Management • Lakewood, WA

3h • $22 - $25

About The Position

The Front Desk Medical Office professional is pivotal in ensuring the smooth and efficient operation of a medical practice's reception area. As the first point of contact for patients, this role provides a welcoming and professional environment. The position manages patient check-ins and check-outs, appointment scheduling, and accurate, confidential patient records, and coordinates communication among patients, medical staff, and insurance providers. The role contributes to patient satisfaction and the overall effectiveness of the healthcare team.

Advanced Medical Management, Inc. (AMM) is a full-service healthcare management organization with over 25 years of experience in business management and consulting. Since 1995, it has partnered with healthcare providers to deliver operational excellence and sustainable growth. AMM supports commercial and government clients as an IPA management company and fiscal intermediary, and also provides strategic planning, project development, and health system development. Its mission is to provide flexible administrative healthcare services that enhance patient health, support independence, and promote high-quality care.

Requirements

• High school diploma or equivalent.
• Basic proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information discreetly and maintain patient confidentiality.

Nice To Haves

• Previous experience in a medical office or healthcare setting.
• Certification as a Medical Administrative Assistant or similar credential.
• Experience with medical billing and insurance verification processes.
• Familiarity with HIPAA regulations and healthcare compliance standards.
• Multilingual abilities to assist a diverse patient population.
• Proficiency in advanced office software and scheduling platforms.

Responsibilities

• Greet and welcome patients, providing a positive and professional first impression.
• Manage appointment scheduling, cancellations, and rescheduling using electronic health record (EHR) systems.
• Verify patient information, update medical records, and ensure documentation is accurate and complete.
• Handle patient check-in and check-out, including collecting co-pays and processing payments.
• Answer phone calls and respond to patient inquiries promptly and courteously.
• Coordinate communication among patients, healthcare providers, and insurance companies to resolve administrative issues.
• Maintain confidentiality and comply with HIPAA regulations and other relevant healthcare privacy standards.
• Assist with filing, faxing, and managing office supplies as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED