Front Desk/Medical Assistant

The US Oncology Network•Melbourne, FL

1d•Onsite

About The Position

At The US Oncology Network, we believe local cancer care is better care. Through our nationwide network of physicians and healthcare professionals, we are committed to delivering compassionate, high-quality care close to home. We are currently seeking a Full-Time Bilingual (Spanish-Speaking) Front Desk / Medical Assistant to help create an exceptional experience for our patients while supporting our clinical team. Make a difference in the lives of patients and their families by joining our dedicated and growing organization. Under direct supervision, assists physicians and clinicians with patient care duties in a clinical environment. Promotes efficient patient flow and patient care, i.e. exams, and procedures. Performs clinic support tasks including miscellaneous clerical tasks, answering phones, and maintaining physicians schedule. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

High school graduate or equivalent.
Minimum three years experience as a medical assistant
Bilingual in Spanish
Current BLCS certification required within 3 months of hire.

Nice To Haves

Certificate of graduation from an accredited program for Medical Assistants preferred.
Phlebotomy experience preferred.
Certified Medical Assistant preferred.
Some state regulations may require specific certifications in order to work as a Medical Assistant

Responsibilities

Greets patients and visitors to the office in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipts.
Answers, screens, and responds to routine questions; routes calls to appropriate personnel or takes thorough messages. Pages clinical personnel as appropriate. Communicates messages accurately and timely according to procedures.
Checks patients out after examination. Schedules returning appointments in accordance with provider and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of cancellations and makes notes in patient charts.
Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
Other duties as requested or assigned. May type memos and forms.
Escorts patients to and from exam rooms, physician offices, and treatment room as appropriate.
Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes.
Obtains all necessary patient records as required by physician prior to treatment or procedures.
Prepares and stocks exam/treatment rooms and orders supplies as needed.
Assists physicians with exams and procedures as requested.
Administers subcutaneous and intramuscular injections, as delegated by RN or physician.
Maintains all exam/treatment room disinfection protocols.
Responds to patients’ calls as requested.
Fill out disability forms.
Performs other administrative duties, i.e. typing, filing faxing reception, etc, as requested by supervisor or physician.