Front Desk Manager

Padre Hotel • Bakersfield, CA

2d • $25 - $27 • Onsite

About The Position

The Padre Hotel is seeking a dedicated, full-time Front Desk Manager to lead its front desk team at its downtown Bakersfield property. The manager oversees daily front desk operations to ensure efficient service, consistent operating standards, and a positive guest experience. This hands-on leadership role includes developing and motivating employees, resolving guest concerns, coordinating with other departments, and supporting the hotel’s operational and financial goals. The role requires flexible availability for days, evenings, weekends, and holidays as needed.

The hotel offers competitive pay of $25.00–$27.00 per hour, depending on experience, paid time off, sick time after 90 days, access to an Employee Assistance Program, health, dental, and vision insurance, and friends-and-family discounts at sister properties in California and Arizona.

Requirements

• High school diploma or equivalent required.
• At least two years of hotel experience required.
• Strong leadership and interpersonal skills, with the ability to motivate a team and maintain a positive work environment.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities, including the ability to handle difficult guest situations professionally.
• Ability to manage multiple priorities and remain composed in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate operational and financial records.
• Ability to collaborate with other departments to ensure a seamless guest experience.
• Flexible availability to work days, evenings, weekends, and holidays as required.

Nice To Haves

• Previous supervisory or front desk leadership experience preferred.

Responsibilities

• Lead, supervise, and support front desk team members to ensure efficient operations and exceptional guest service.
• Recruit, hire, train, coach, and develop employees; manage scheduling, performance reviews, and disciplinary matters as needed.
• Maintain and enforce operating standards, policies, and procedures, and identify opportunities to improve service and efficiency.
• Remain visible and engaged during key operating hours, assisting with check-in, check-out, reservations, and other front desk functions as needed.
• Respond promptly and professionally to guest questions, requests, and complaints, ensuring appropriate follow-up and resolution.
• Coordinate with housekeeping, maintenance, and other departments regarding room status, guest needs, and operational priorities.
• Oversee daily front desk procedures, including room status reporting, cashier reports, bank reconciliation, deposits, and key control.
• Support guest recognition and service initiatives that encourage satisfaction, loyalty, and repeat business.
• Conduct regular department meetings and daily team lineups to communicate updates, expectations, and service priorities.
• Maintain accurate employee training records and ensure team members know hotel amenities, services, meeting spaces, and venue hours.
• Perform other duties as assigned.

Benefits

• Paid time off (PTO).
• Sick time available after 90 days of employment.
• Access to an Employee Assistance Program (EAP).
• Health, dental, and vision insurance.
• Friends and Family discounts at sister properties throughout California and Arizona.
• Competitive pay of $25.00–$27.00 per hour depending on experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED