Front Desk Manager | Norwalk Residence Inn

SHANER•Norwalk, CT

4d•Onsite

About The Position

Shaner Hotels has an exciting opportunity at our Residence Inn Norwalk located in beautiful downtown Norwalk, Connecticut! This modern 102-room extended-stay hotel offers guests a comfortable and convenient home base in one of the area's most vibrant communities. Ideally situated within walking distance of the trendy SoNo (South Norwalk) district, our guests have easy access to an incredible variety of dining, shopping, entertainment, and local attractions. The Residence Inn Norwalk provides the perfect blend of comfort, convenience, and modern amenities for both business and leisure travelers. As a member of the Shaner Hotels team, you'll have the opportunity to create memorable guest experiences while working in a welcoming and dynamic hospitality environment. If you're passionate about hospitality and ready to grow your career, Residence Inn Norwalk is the perfect place to join the Shaner Hotels family. Be part of a team committed to exceptional service, teamwork, and helping associates achieve their career goals.

Requirements

Minimum 1-3 years of front office management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.

Nice To Haves

Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Maintain a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop hotel team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
Other duties as assigned.