Front Desk Manager - Exempt

The Camby, Autograph Collection•Phoenix, AZ

13d•Onsite

About The Position

The Front Desk Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, and performance reviews to maintain a skilled and motivated workforce.

Requirements

College level reasoning, math, and language skills.
Two years prior departmental management experience in front office or related disciplines.
Time management and negotiation skills.
Ability to manage and lead each discipline of the department independently.
Ability to manage according to employment and Innkeeper laws of the jurisdiction.
Prior cash handling experience required.
Ability to communicate effectively with the public and other employees.
Read, write and speak English fluently.
Proficiency with hotel management software and standard computer applications required.
No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

Solicit and respond promptly to guest needs.
Train all members of the Front Office staff, including new hires, to meet standards.
Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department.
Prepare annual departmental budget that accurately reflects the hotel's operations plan.
Manage human resources functions including recruiting, selection, orientation, training, coaching, and performance reviews to maintain a skilled and motivated workforce.