Front Desk Manager $45,000 Salaried

Kingsmill Resort • Williamsburg, VA

4d • Onsite

About The Position

The Front Desk Manager will assist in leading the Front Office team, including all front desk agents and bell service staff. This role involves managing scheduling, training, and development of department staff. The manager will meet with front office leadership to discuss trends, improvements, and changes, and will respond to guest reviews to identify and resolve operational issues. Additionally, the Front Desk Manager will act as the Manager on Duty, handling guest concerns and issues, attend weekly Resume Meetings to prepare for incoming groups, and collaborate with the accounting team to manage the Guest Ledger and collect receivables.

Requirements

• High school diploma or equivalent
• Bachelor’s or Associate’s degree in Hospitality or relevant field, or 3 years experience in hotel operations
• Minimum 1 year of experience in guest services or front desk operations, preferably in a leadership role
• Valid driver’s license
• Strong leadership, communication, and conflict-resolution skills
• Proficiency in hotel management software (PMS) and Microsoft Office Suite
• Ability to multitask and remain calm under pressure
• Ability to lift, push, pull a minimum of 25 pounds
• Ability to stand and/or walk for an extended period of time

Nice To Haves

• Experience with Opera Cloud, Amadeus Service Optimization, and Medallia a plus

Responsibilities

• Assist leading the Front Office team, including all front desk agents and bell service staff
• Help manage scheduling, training, and development of all staff members in the department
• Meet with front office leadership on a scheduled basis to discuss current trends, opportunities for improvement, and upcoming changes
• Respond to guest reviews, using the information to pinpoint consistent issues and improve overall operations
• Act as Manager on Duty to take point on all guest concerns, issues, and opportunities while on shift
• Attend weekly Resume Meeting to prepare for incoming groups, ensuring all contracted client needs are executed and shared with the front office staff
• Work with accounting team to check Guest Ledger on a daily basis, ensuring all possible accounts receivables are collected from previous guests

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree