Front Desk Manager

Pyramid Global Hospitality•Burlington, VT

3d•$70,000 - $80,000•Onsite

About The Position

The role of Front Desk Manager is to provide guest service, staff supervision and direction in accordance with the objectives set forth by the Resort in maintaining all aspects of the Front Office department. The responsibilities include but are not limited to: Operate the Front Office properly, efficiently (includes scheduling) and with profitability, which includes overseeing Guest Service Agents. Ensure that the Marriott service standards are continuously refreshed, maintained and used effectively on a daily basis. Delegate duties and responsibilities to subordinate Front Office colleagues and ensure that work processes are in a logical order. Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of guest arrival). Ensure proper staffing at all times in all FO areas. Ensure that Leading Hotel Quality Standards, policies and procedures are properly understood and followed through among Front Office colleagues. Assist in compiling annual departmental operating budgets and control departmental costs to ensure spending is within budget. Perform certain aspects of human resources and training functions, including hiring, training, coaching, counseling, disciplinary actions, etc. along side the Front Office Managers direction. Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff, including self. Handle all guest complaints and comments relating to the department tactfully. Cooperate and coordinate teamwork with other departments. Perform any other reasonable duties as required by the Director of Front Office Manager.

Requirements

Minimum of 2 years front office and/or supervisory experience, preferably in luxury hotel setting.
Demonstrated management skills.
Superior customer service skills.
Demonstrated leadership skills.
Ability to multi-task.
Strong attention to detail and organization.
Sound accounting background, needs to have ability to train subordinate staff in this area.
Excellent computer skills.
Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction.
Able to work holidays and weekends.
Can stand for long periods of time.

Responsibilities

Operate the Front Office properly, efficiently (includes scheduling) and with profitability, which includes overseeing Guest Service Agents.
Ensure that the Marriott service standards are continuously refreshed, maintained and used effectively on a daily basis.
Delegate duties and responsibilities to subordinate Front Office colleagues and ensure that work processes are in a logical order.
Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of guest arrival).
Ensure proper staffing at all times in all FO areas.
Ensure that Leading Hotel Quality Standards, policies and procedures are properly understood and followed through among Front Office colleagues.
Assist in compiling annual departmental operating budgets and control departmental costs to ensure spending is within budget.
Perform certain aspects of human resources and training functions, including hiring, training, coaching, counseling, disciplinary actions, etc. along side the Front Office Managers direction.
Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff, including self.
Handle all guest complaints and comments relating to the department tactfully.
Cooperate and coordinate teamwork with other departments.
Perform any other reasonable duties as required by the Director of Front Office Manager.