Front Desk Manager, Stonebridge Inn

CoralTree Residences Snowmass • Snowmass Village, CO

34d • $68,000 - $73,000 • Onsite

About The Position

The Front Office Manager plays a critical role in supporting the successful reopening of Stonebridge Inn following a comprehensive guest room renovation. This position helps establish and maintain service standards, operational procedures, and guest experience initiatives that support the property's evolving vision. The role ensures the smooth and efficient flow of arrivals and departures, manages team scheduling and performance, and handles guest concerns with poise and professionalism. The role also serves as an important liaison between hotel operations and the individual condominium owners who make up the homeowners association, fostering strong relationships and exceptional communication. Employee housing is available, inquire for details during the interview process.

Requirements

• Support the property's ongoing renovation transition by helping develop and implement front office procedures that align with the reimagined guest experience.
• Assist in the creation, training, and enforcement of service standards that reflect CoralTree values and the unique expectations of Stonebridge Inn ownership and guests.
• Monitor guest feedback and operational trends, identifying opportunities to enhance service delivery and improve overall guest satisfaction.
• Actively support property reopening initiatives, operational readiness efforts, and department coordination related to renovation.
• Build positive relationships with homeowners and returning guests, recognizing the importance of long-term owner engagement and loyalty.
• Help establish front office workflows and operating procedures associated with the property's reopening and ongoing operational evolution.
• Assist in developing departmental service standards, training materials and operational procedures that support consistency and accountability across all front office functions.
• Provide administrative support to the General Manager in matters related to HOA operations, owner communications, and association initiatives.
• Maintain positive working relationships with individual condominium owners, serving as a resource and point of contact for operational matters when appropriate.
• Participate in property inspections, renovation readiness reviews, and operational planning efforts to support the successful reopening of the hotel.

Responsibilities

• Support the property's ongoing renovation transition by helping develop and implement front office procedures that align with the reimagined guest experience.
• Assist in the creation, training, and enforcement of service standards that reflect CoralTree values and the unique expectations of Stonebridge Inn ownership and guests.
• Monitor guest feedback and operational trends, identifying opportunities to enhance service delivery and improve overall guest satisfaction.
• Actively support property reopening initiatives, operational readiness efforts, and department coordination related to renovation.
• Build positive relationships with homeowners and returning guests, recognizing the importance of long-term owner engagement and loyalty.
• Help establish front office workflows and operating procedures associated with the property's reopening and ongoing operational evolution.
• Assist in developing departmental service standards, training materials and operational procedures that support consistency and accountability across all front office functions.
• Provide administrative support to the General Manager in matters related to HOA operations, owner communications, and association initiatives.
• Maintain positive working relationships with individual condominium owners, serving as a resource and point of contact for operational matters when appropriate.
• Participate in property inspections, renovation readiness reviews, and operational planning efforts to support the successful reopening of the hotel.

Benefits

• Health insurance – four plans available including two Health Savings Account eligible plans.
• Dental, vision, life and disability insurance.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future; our plan has a company match and no vesting schedule.
• Colorado Family and Medical Leave Insurance Program (FAMLI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed