Front Desk Manager

TEKsystems•Walnut Creek, CA

5d•$35 - $35•Onsite

About The Position

The Front Desk Manager is responsible for overseeing front office operations across multiple locations, ensuring exceptional patient experiences, operational efficiency, and consistent service delivery. This role provides leadership to front desk teams, manages staffing and workflow processes, and collaborates with clinical and administrative departments to support patient access, satisfaction, and organizational goals.

Requirements

High school diploma or GED required.
Minimum of 5 years of Front Office Management experience in a healthcare or medical office environment.
Minimum of 3 years of hands-on front office experience.
Strong understanding of patient registration, scheduling, insurance verification, and healthcare front office operations.
Working knowledge of EMR/EHR systems and medical office workflows.

Nice To Haves

Experience managing staff across multiple locations preferred.
Customer service and patient relations expertise.
Knowledge of medical terminology.
Strong leadership, coaching, and team-building abilities.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Problem-solving and conflict-resolution skills.
Proficiency with Microsoft Office and healthcare management software.

Responsibilities

Oversee daily front desk operations to ensure efficient patient check-in and check-out processes, accurate data collection, and smooth patient flow.
Monitor key performance indicators, including patient wait times, scheduling accuracy, registration quality, and patient satisfaction.
Ensure compliance with organizational policies, patient privacy standards, and front office best practices.
Conduct routine audits of front desk activities, documentation, and workflows to maintain accuracy and regulatory compliance.
Lead, mentor, and support front desk staff across multiple office locations.
Establish clear performance expectations and foster a positive, patient-centered work environment.
Coordinate staffing schedules and front desk coverage, including managing float staff and cross-training initiatives.
Provide coaching, performance feedback, and ongoing development opportunities to promote employee growth and engagement.
Assist with interviewing, onboarding, and training new team members.
Train staff on EMR systems, patient registration processes, phone etiquette, customer service standards, and office procedures.
Support the implementation of new technologies, software systems, and workflow enhancements.
Identify opportunities for process improvement and develop solutions that increase efficiency, productivity, and patient satisfaction.
Standardize front office practices across all locations to ensure consistency and operational excellence.
Partner with clinical, operational, and administrative leaders to ensure seamless coordination between departments.
Communicate organizational updates, policy changes, and operational priorities to front desk teams.
Serve as a primary point of contact for resolving escalated patient concerns and addressing operational issues.
Collaborate with department managers to identify and implement solutions that support organizational objectives.
Manage front office supply inventory, including ordering and distributing forms, office materials, and patient-facing resources.
Allocate resources effectively, including personnel, tools, and departmental budgets, to optimize service delivery.
Analyze team and operational performance data to identify trends, mitigate risks, and achieve departmental goals.
Develop and implement strategies that align front desk operations with organizational performance objectives.