Front Desk Manager (R3 NY)

Crunch Fitness • Richmond Hill, NY

2d • Onsite

About The Position

Crunch is a No Judgment Gym that combines fitness and entertainment and seeks energetic people to work in a fun, fast-paced gym environment. The Front Desk Manager role involves welcoming and assisting members and guests, handling check-ins and communications, supporting member service and retail needs, and maintaining a professional, clean, and organized front desk area. The position is performed in person. The description lists Front Desk Representative responsibilities and notes that the position may report to the Operations Manager where applicable.

Requirements

• Fluent in English.
• Proficient reading and writing skills.
• Good communication skills.
• Strong customer service skills.
• At least 18 years of age.
• Experience in a fast-paced environment.
• Multitasking skills.
• High energy and patience.
• Open availability.
• Ability to stand, walk, and move for extended periods of time.

Responsibilities

• Greet members and guests warmly and wish them well as they leave the club.
• Check in members and guests according to company procedures.
• Facilitate messages through club software during member check-in.
• Answer phones in a courteous, helpful, and professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere that makes members feel welcome.
• Handle member requests or forward them to a manager.
• Maintain a professional disposition.
• Follow company policies, procedures, and standards, including the Employee Handbook.
• Sell retail products when sold at the front desk.
• Schedule member service needs.
• Assist at retail, childcare, and other desks or areas as needed.
• Facilitate payment for member services according to company procedures.
• Know the club facility, services, and schedules.
• Keep the work area clean and organized.
• Assist with projects delegated by club management.

Benefits

• Complimentary CPR/AED recertifications.
• Group health insurance.
• Disability insurance.
• Life insurance.
• Time-off benefits, including vacation and holidays.
• Complimentary Crunch gym membership.
• Discounts on services, products, and more.
• Access to facilities with functional training areas, strength equipment, and cardio equipment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed