Front Desk Manager

Generation Hospitality-12•Jackson, WY

5d•Onsite

About The Position

As Front Desk Manager, you'll run day-to-day front office operations and make sure every guest gets a smooth check-in, a comfortable stay, and a friendly check-out. You'll hire, train, schedule, and coach the front desk team, handle guest issues, and work closely with the General Manager and housekeeping to keep the property running well.

Requirements

2+ years of front desk or guest services experience in a hotel or motel
Experience with a property management system (PMS) such as Hotel Effectiveness, or similar
Strong customer service, problem-solving, and communication skills
Comfortable with cash handling and basic financial reporting
Able to work a flexible schedule, including weekends and holidays
High school diploma or equivalent required

Nice To Haves

1+ year of supervisory or lead experience preferred
hospitality degree a plus
Bilingual (English/Spanish) a plus

Responsibilities

Lead, train, schedule, and supervise front desk agents and night auditors
Oversee check-in, check-out, reservations, and room assignments
Resolve guest complaints quickly and professionally
Manage room inventory, rates, and online travel agency (OTA) listings to support occupancy and revenue goals
Review night audit reports, cash handling, deposits, and daily balancing
Coordinate with housekeeping and maintenance on room status and guest requests
Monitor and respond to online guest reviews
Enforce hotel policies, safety procedures, and brand standards
Cover front desk shifts as needed, including evenings, weekends, and holidays