Front Desk Manager - 60k to 70k Fremont Marriott

Remington Hospitality•Fremont, CA

2d•$60,000 - $70,000•Onsite

About The Position

The Front Desk Manager is responsible for overseeing the front office operations, ensuring proper staffing, managing guest relations, and handling various administrative and operational tasks. This role requires a strong work ethic, excellent customer service skills, and the ability to manage both staff and guest satisfaction effectively. The position involves direct interaction with guests, managing financial transactions, and coordinating with other hotel departments.

Requirements

High work ethic, self-initiative, independent judgment
Proven customer service and problem solving experience
Regular attendance according to established guidelines
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Possess valid driver’s license and safely drive guest vehicles.
Have proof of safe driving record as indicated by a copy of Motor Vehicle record.
Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
Know and be able to administer first aid
Direct evacuations in an emergency
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset

Responsibilities

Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff’s job descriptions and duties and be able to perform duties at any given time.
Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
Assist the General Manager by handling special requests, group blocking and unusual circumstances.
Guide occupancy for maximum yield management of the hotel.
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Perform other duties as assigned.