Front Desk Manager

Concord Hospitality Enterprises•Pittsburgh, PA

32d•Onsite

About The Position

Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years—making this a great step in your hospitality career. As a Concord Leader you will be responsible to: Inspire greatness in your team. Encourage and support team members to reach their full potential. Create a work environment that is a Great Place to Work for all. Lead with integrity, transparency, respect, and professionalism. Care for your team and their families.

Requirements

Previous supervisory or management experience in front office or guest services
Strong leadership, training, and problem-solving skills
Knowledge of financial procedures, hotel operations, and revenue management
Excellent communication and organizational skills
Commitment to creating a guest-first and associate-first culture

Responsibilities

Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly
Ensure all associates are trained in guest service standards, financial controls, and hotel procedures
Oversee front desk operations and act as Manager on Duty when needed
Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities
Assist with financial reporting, budgeting, and revenue management initiatives
Recruit, train, and develop associates while fostering a positive, cooperative work environment
Ensure compliance with HR policies, labor regulations, and personnel documentation requirements
Maintain safety, security, and physical property standards through preventive maintenance and compliance programs