Courtyard JFK International Airport - Front Desk Manager OEM

Aimbridge Hospitality•New York City, NY

7h•Onsite

About The Position

Hotel Experience is Required Join Our Team as a Front Desk Manager OEM! At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager OEM, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments. This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

Requirements

2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
5+ years of progressive experience in a hotel or related field with supervisory experience
Proficient in Windows operating systems, spreadsheets, and word processing.
Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
Valid driver's license from the applicable state.

Responsibilities

Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.