Front Desk Manager (Concierge) - Redmond, WA

Compass Group•Redmond, WA

7d•$82,000 - $86,500•Onsite

About The Position

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. Job Summary The Facility & Guest Services Manager is responsible for the overall operations in the Conference Center, Learning Center and Mutli-Purpose Rooms. It manages the relationships with all supporting facility vendors to ensure the Center is always ready for Microsoft’s customers. Additionally, this role oversees the Facility & Guest Services Teams and ensures all SLAs and deliverables are met. Project management, strategic planning & budget management are key elements to this role. The Facility & Guest Services Manager will partner with Compass and Microsoft stakeholders on strategy & day-to-day operations.

Requirements

Bachelor’s degree.
Extensive experience with Microsoft Office Suite and current on Microsoft Industry Trends.
1-2 years of experience in operations or project management.
5+ years of experience leading and developing teams.
7-10 years’ experience in Customer Service.
Ability to think quickly & accurately, showing initiative & sound judgment.
Able to quickly learn new tools/software.
Outstanding verbal and written communication skills; able to successfully collaborate with a diverse set of personalities and work styles, as well as a wide variety of teams.
Ability to interact with all levels of business clients.
Strong interpersonal & customer service skills.
Comfortable communicating with a global community, i.e. various cultures & languages.
Must be process oriented yet flexible.
Self-motivated & adaptable. Independent, yet able to follow guidelines well.
Organized & task driven. Strong documentation skills.

Nice To Haves

Hospitality experience preferred.

Responsibilities

Manage the Facility & Guest Services teams, providing guidance & support while overseeing the day-to-day service levels.
Coordinate multiple projects at once while prioritizing and executing tasks in a dynamic environment.
Oversee facility operations, watching after maintenance teams, construction projects, updates & repairs.
Coordinate with RE&S Service Providers & other facility vendors to establish efficient processes that ensure a consistent & seamless experience for guests (Tech, Catering, Furniture, Custodial, Maintenance, Security, etc.)
Manage the Facility & Supplies Budget, including corporate credit card spending, track project costs, invoices, and capital expenses.
Nurture long-term relationships among associates, clients, stakeholders & other internal teams fostering a strong team alliance and encouraging high team morale.
Continually review & assess the effectiveness & efficiency of the policy's procedures while also identifying & implementing improvements.
Follow health, safety & security procedures, addressing & reporting all incidents & hazards immediately.
Oversee the Facility & Guest Services teams ensuring all service-level agreements are met.
Ensure that staffing plans are executed thoroughly & meet the business needs, including interviewing, hiring, transferring & termination, as well as payroll, scheduling & back-up plans.
Perform all talent management functions for direct reports, including overseeing training plan, monitoring & managing performance, as well as establishing KPI’s & delivering performance appraisals.
Ensure that the development & execution of each roles rhythm of business & responsibilities align with their KPI’s, & job descriptions accordingly.
Oversee that inventory, metrics & reporting are tracked & calculated efficiently, ensuring that these can be used in business reviews to leadership.