Full-time Front Desk Lodging Agent - 2nd shift

TRYON EQUESTRIAN PROPERTIES LLC•Mill Spring, NC

8d•Onsite

About The Position

Front Desk Lodging Agents are responsible for providing an exceptional welcome and departure experience to each guest. Agents also serve as resort representatives throughout the guests' stay. Front Desk Lodging Agents are also responsible for settling guest accounts upon check-in, check-out, resolving guest issues and completing special requests.

Requirements

Previous customer service experience required
Ability to communicate both verbally and in writing in English with guests.
Ability to learn and use computer systems required
Ability to work as a team with all departments
Ability to make concise decisions with the situation provided
Ability at times to work well under pressure.

Nice To Haves

Previous hotel front desk experience beneficial

Responsibilities

Process guest check-ins and check-outs
Listen to guest inquiries and provide appropriate responses
Set up accounts for each guest checking including payment method
Make reservations in the computer
Prepare guest packages for arrival
Communicate guest information to required personnel
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Address guest requests or problems immediately. Notify the manager when appropriate.
Print and distribute daily/weekly reports
Work daily with housekeeping to keep an accurate record of each room status