Front Desk Lead

Crunch•Placentia, CA

28d•Onsite

About The Position

Crunch Fitness is looking for a Front Desk Lead (FDL) — a high‑energy, sales‑driven, people‑loving leader who keeps the club buzzing and the front desk running like a well‑oiled machine. When management isn’t on site, you’re the one holding it down. You’re the face of the club, the heartbeat of the member experience, and a key player in our membership and personal training sales team. If you thrive in fast‑paced environments, love helping people, and want to grow your fitness career, this is your next step. The Front Desk Lead is the glue that holds the club together. You set the tone, drive the energy, support the team, and make sure every member feels the Crunch difference the moment they walk in. This is your chance to learn, grow, and make an impact every single day.

Requirements

A master of the MSR role
A natural leader with strong communication skills
A sales‑driven, goal‑oriented performer
A team player who loves helping others grow
A high‑energy, positive, Crunch‑culture ambassador
Someone who thrives in a fast‑paced, member‑focused environment
Love connecting with people, hitting goals, and being the person everyone can count on

Responsibilities

Be first‑up for tours, phone inquiries, and VIP guest registrations
Manage the Engage platform (Daily Activity Report + DLM call log)
Contact expiring prepaid members with renewal offers
Crush PT sales goals — selling PT, booking Kickoffs, and supporting the PT team
Promote special events and retail products
Manage club website + social media updates to drive engagement
Review membership pricing daily for accuracy across ABC Ignite, Engage Pro, and Crunch.com
Assist with new membership sales training for MSRs
Help set sales goals for the MSR team
Participate in MSR interviews
Cover opening and closing shifts when needed
Model professionalism, energy, and Crunch culture every shift