Front Desk Lead

Hands On Children's Museum•Olympia, WA

11h•$19 - $22

About The Position

As a member of the Visitor Services team, the Front Desk Lead is a front-facing customer service position and is the first point of contact for Hands’ On Children’s Museum (HOCM) visitors. They are expected to promote an exceptional customer experience while answering phones, selling tickets, memberships, and gift shop purchases. This full-time position provides reservations and membership support and can effectively communicate information in person, through email, and over the phone. They facilitate a welcoming and positive experience for HOCM visitors by modeling HOCM's mission, vision, and values. The Front Desk Lead will possess a strong understanding of museum programs and operations and assist the front desk and other museum staff by answering questions and providing on-the-spot training. Working with the Visitor Services and Café Managers/Supervisors, they will troubleshoot and resolve daily museum staffing or customer service issues. This position may be required to provide backup coverage for the gift shop or reservations.

Requirements

Bachelor’s Degree preferred, relevant work experience may substitute.
1-2 years of progressively responsible experience in a retail and office setting, including experience supervising staff or as a lead and meeting sales goals.
Experience using a POS system to sell tickets, merchandise, memberships, and manage constituent records with a high degree of accuracy.
Cash handling experience and excellent customer service skills.
Experience using a multi-line phone system and other office equipment.
Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
Weekend availability – this position works 1 weekend day each week.
Must be able to work with individuals from a wide variety of ethnic, cultural, and economic backgrounds.
Excellent written and verbal communication skills and the ability to work in a team setting with a high degree of daily communication required.
Excellent initiative and problem-solving skills.
Excellent project coordination skills; multi-tasking and prioritizing.
Able to work independently with limited direction in a fast-paced environment.
Must be reliable, flexible and detail-oriented.
Must care about and value the viewpoints of the other team members and the organizational mission.
Follow Museum Safety procedures to maintain a safe environment for visitors and staff.
Ability to work, speak loudly, hear customers, and use a radio in a noisy environment.
Ability to sit, stand and work on a computer for extended periods of time or repeatedly sit and stand.
Must be able to lift up to 15 pounds.