FRONT DESK LEAD

Bienville Orthopaedic Specialists • Vancleave, MS

3d • Onsite

About The Position

The Front Desk Lead is responsible for preparing the clinic for daily operations, overseeing schedules and work assignments of Front Desk Receptionists, and coordinating patient flow and routine clinic operations. This role serves as the on-site point of contact for Physicians, evaluates wait times, and assists with delays. The Lead addresses patient complaints, escalates serious issues, and coordinates IT and maintenance needs. They also assist with check-in/check-out processes, monitor and order supplies, ensure exam areas are clean and stocked, and prepare various reports. Additionally, the Front Desk Lead oversees clinic closing, participates in developing department goals, and performs other assigned duties.

Requirements

• High school diploma
• 1-3 years of Medical Office Administration experience
• Proficiency of electronic records systems
• Strong data entry skills
• Ability to complete tasks with a high-degree of efficiency and accuracy in a fast-paced environment with frequent disruptions
• Ability to analyze data and resolve complex issues
• Ability to work independently while managing time and workload
• Ability to work independently within interpretive guidelines
• Ability to perform effectively in a fast-paced and constantly changing environment
• Ability to build and maintain effective working relationships with patients, employees, and physicians
• Strong sense of customer-focus
• Exceptional written and verbal communication skills
• Must have and maintain a valid Mississippi driver's license
• Ability to travel to all clinic locations, as needed
• Ability to work overtime, as needed
• Ability to meet the physical requirements necessary to successfully perform required job duties

Nice To Haves

• Prior supervisory experience highly preferred

Responsibilities

• Prepares clinic for daily operations.
• Oversees schedules and daily work assignments of Front Desk Receptionists.
• Oversees and coordinates patient flow and routine clinic operations.
• Serves as the on-site point of contact for Physicians and evaluates wait times.
• Addresses and resolves front-line patient complaints, problems, and issues.
• Escalates serious issues to the Patient Liaison as needed.
• Coordinates IT issues and troubleshooting with the Help Desk.
• Places work orders for maintenance issues as needed.
• Assists the Front Desk staff with check-in/check-out processes during busy times.
• Monitors and orders supplies for clinic.
• Ensures that all exam areas are clean and stocked.
• Prepares various reports.
• Oversees clinic closing.
• Participates in developing department goals, objectives and systems.
• Recommends new approaches and procedures to continually improve efficiency.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED