Front Desk Lead, Medical Center East, ENT, 8a-5p

UofL Health•Louisville, KY

1d•Onsite

About The Position

The Front Office Lead is responsible for overseeing the duties of staff at the front office including check-in, check-out, scanning and filing electronic medical records, appointment scheduling, referral process to specialist (if applicable) and appropriate release of medical records. The lead will ensure that responsibilities are carried out with accuracy and timeliness. Under the direct supervision of a Practice Manager, this position provides coordination and administration of front office activities.

Requirements

High school diploma or GED/Equivalent (required)
Two (2) years of medical office experience (required)
Basic Microsoft Office skills (Word, Excel)
Experience with electronic medical records, EPIC preferred
Must have the capacity to learn other relevant systems and databases, as needed.

Nice To Haves

Four (4) years of office experience or customer service experience (preferred)

Responsibilities

Supervises front office staff responsible for check-in and check-out of patients including scheduling of appointments, collecting payment and benefit verification on all patients in accordance with practice policies
Supervises staff handling appointment request calls and assure staff is trained in answering phones appropriately and following all scheduling protocols
Enters physician schedules into EPIC and create templates, as needed
Assists practice manager with monthly and ad hoc meetings with staff
Ensures adherence to HIPAA guidelines and ensures compliance from all front office; ensures all front office staff members read, acknowledge and follow updates to policies and procedures
Works with practice manager to facilitate training of new hires and complete other training initiatives
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Maintains compliance with all company policies, procedures and standards of conduct
Performs other duties as assigned
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community