Front Desk Lead Clerk - Full Time (Tropicana Atlantic City)

Caesars Entertainment • Atlantic City, NJ

8h • Onsite

About The Position

Assures that all special requests are handled in advance to assure positive guest relations. Runs all front office reports. Provides Family Style Service at all times. May perform other duties as assigned. This is a Full Time position at Tropicana Atlantic City.

Requirements

• High School diploma or equivalent experience required
• One year experience in hotel reservations or front desk operations required
• Must have excellent communication skills
• Required to perform the customer service standards of the department
• Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies and procedures
• Experience with LMS

Responsibilities

• Answers phone at control desk and processes information from all other areas of the hotel and casino
• Processes express check-outs and assures that guests receive copies of billing
• Oversees and participates in assuring that complete and accurate over/credit reports are done on a daily basis and that all discrepancies are brought to the attention of the front desk manager and thoroughly rectified before downtime
• Assists manager in completing the housekeeping/front desk discrepancy report to ensure that all improper occupancy statuses are rectified or justified and documented
• Assures that all vacant rooms are available for resale
• Assists the front desk management in assuring that all “walked guests” are treated in a professional manner and that all pertinent paperwork is completed regarding the same
• Assists in the check-in and check-out of guests when necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED