Front Desk Host

Lakewood • Lakewood, CO

5d • Onsite

About The Position

At Floyd's 99 Barbershop, we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host! This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment! At Floyd's 99 Barbershop in Lakewood, we're all about creating exceptional experiences for clients and employees alike. We provide extensive grooming services that bring clients' visions to life and empowers them to let their beauty shine! The goal is to exceed client expectations, and our team is constantly developing their skills and learning new strategies for performing exceptional work. We don't offer jobs; we provide vibrant career paths for creative, client-centered professionals to expand and thrive.

Requirements

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Responsibilities

• Answering phone calls
• Scheduling appointments
• Answering questions
• Taking messages for staff
• Speaking with customers about their desired services
• Giving customers pricing information
• Upselling treatments or products
• Generating quotes
• Figuring out wait times
• Assisting with general cleaning duties
• Maintaining a positive, seamless retail environment

Benefits

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment
• Nationwide locations, making it easy to relocate while continuing your professional journey

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed