Guest Service Rep - Springhill Suites Downtown Seattle/South Lake Union

SpringHill Suite Seattle Downtown • Seattle, WA

2d • Onsite

About The Position

Looking to grow your hospitality career in a guest focused environment? Join Legacy Hospitality as a Front Desk Host and become the face of the hotel creating strong first impressions and seamless guest experiences. In this role you will welcome guests, manage reservations and ensure every stay runs smoothly from arrival to departure. If you enjoy working with people and thrive in a fast paced setting, this is your opportunity. We offer competitive pay, full benefits and a culture where your work is valued and recognized. At Legacy Hospitality, our culture is built on CARE: Compassion, Authenticity, Respect, Empathy. We are committed to creating a workplace where team members feel supported, valued and empowered to grow.

Requirements

• Strong communicators with a guest first mindset
• Professional polished and detail oriented
• Able to multitask and stay organized in a fast paced environment
• Calm under pressure with strong problem solving skills
• Positive respectful and team oriented

Nice To Haves

• Previous hotel or guest service experience
• Familiarity with hotel systems or reservation platforms

Responsibilities

• Welcome guests and provide a friendly efficient check in experience
• Handle check outs and ensure billing accuracy
• Manage reservations room assignments and special requests
• Answer phone calls and assist with guest inquiries
• Resolve guest concerns with professionalism and care
• Process payments and maintain accurate records
• Communicate with housekeeping and other departments to ensure smooth operations
• Work flexible schedules including mornings evenings weekends and holidays

Benefits

• Medical Dental and Vision Insurance
• Life Insurance
• Paid Time Off
• 401k
• Employee Discounts including travel perks
• Growth and advancement opportunities
• Sick Pay
• Orca Bus card

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees