Front Desk Host
About The Position
Join our dynamic team as a Front Desk Host! This is a full-time position, candidates must have open availability to work AM, PM, weekends and holidays. We're looking for someone with a minimum of 2 years experience who can potentially grow into a future supervisor position. We are excited to offer an outstanding opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests. As a Front Desk Host, you will be the first point of contact for our valued guests, providing a warm and friendly welcome. With your vibrant personality and excellent communication skills, you will ensure a smooth check-in and check-out process, respond to inquiries, and address requests and concerns promptly and professionally. Your role as a Front Desk Host is crucial in shaping the overall guest experience, leaving a lasting impression and ensuring their visit is nothing short of extraordinary. If you have a passion for delivering excellent service, enjoy working in a fast-paced environment, and possess strong communication and organizational skills, we invite you to join our team.
Requirements
- Minimum of 2 years experience
- Open availability to work AM, PM, weekends and holidays
- Strong attention to detail
- Courteous and cooperative demeanor
- Proficiency in English communication (speaking, reading, and writing)
- Good mathematical skills
Nice To Haves
- Potential to grow into a future supervisor position
Responsibilities
- Checking in and out hotel guests
- Serving as the primary point of contact for guest communications via telephone, email, and mail/message service
- Assisting with hotel reservations and concierge services
- Greeting guests with a gracious and professional demeanor
- Verifying guests' registration information
- Collecting any necessary additional information such as identification and length of stay
- Handling payment transactions
- Providing guests with their room keys and guiding them to their rooms
- Ensuring that all balances are paid upon guest check-out
- Ensuring that the room key is returned upon guest check-out
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Flexible Spending Accounts
- Health Savings Accounts
- Legal Assistance
- Transportation Benefits
- Voluntary Benefit Center for Ancillary Coverages (Critical Illness, Hospital Indemnity, Travel Insurance, Pet Wellness)
- 401k Retirement savings program
- Travel + Dining Discount
- Bonus award for milestone years of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
