Front Desk Host

The Madrona • Healdsburg, CA

1d • Onsite

About The Position

Join our dynamic team as a Front Desk Host! We are excited to offer an outstanding opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests. As a Front Desk Host, you will be the first point of contact for our valued guests, providing a warm and friendly welcome. With your vibrant personality and excellent communication skills, you will ensure a smooth check-in and check-out process, respond to inquiries, and address requests and concerns promptly and professionally. Your role as a Front Desk Host is crucial in shaping the overall guest experience, leaving a lasting impression and ensuring their visit is nothing short of extraordinary.

A LITTLE ABOUT US
Situated just one mile from Healdsburg town square, nestled within the acres of lush, layered grounds, The Madrona, features 22 charming guest rooms, suites and a lively Michelin star restaurant set across six main buildings. From breakfast, lunch, and dinner to exceptionally curated private events, pop-up dinners, and local gatherings utilizing all nine acres of our beautiful property. Our Chef's garden, fruit and olive orchards, and vineyard provide a truly unique farm to table experience for our guests and staff alike. As part of the leadership team of The Madrona you are an extension of Mosaic Hotels and Restaurants' unique edge to deliver uncommon hospitality.

Requirements

• Strong attention to detail
• Courteous and cooperative demeanor
• Proficiency in English communication (speaking, reading, and writing)
• Good mathematical skills
• Self-motivation
• Organization
• Ability to prioritize and multitask
• Ability to work in a fast-paced environment
• Excellent communication skills
• Enjoy providing exceptional guest service

Responsibilities

• Checking in and out hotel guests
• Serving as the primary point of contact for guest communications via telephone, email, and mail/message service
• Assisting with hotel reservations and concierge services
• Greeting guests with a gracious and professional demeanor
• Verifying guests' registration information
• Collecting any necessary additional information such as identification and length of stay
• Handling payment transactions
• Providing guests with their room keys and guiding them to their rooms
• Ensuring all balances are paid and that the room key is returned upon guest checkout

Benefits

• Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital Indemnity, Travel Insurance, Pet Wellness and more!
• 401k Retirement savings program is available for all full and part time employees over the age of 21
• Travel + Dining Discount to stay and dine at sister locations
• Bonus award for milestone years of service

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed