Front Desk Host

SVIH MANAGEMENT LLC•Santa Monica, CA

179d•Onsite

About The Position

The Front Desk Host position at the San Vicente Bungalows is a hybrid hotel and restaurant position in charge of providing a world class experience from the time our members enter the club to the time they depart. They are responsible for cultivating individualized relationships with our VIP members and guests while also prioritizing the organizational duties of the front desk.

Requirements

Must be able to effectively communicate
Must be a team player with the ability to work under minimal supervision
Must be able to have a flexible schedule, work weekends and holidays
Must be able to sustain composure, remain calm, and possess a positive attitude
Must be service oriented with excellent customer service skills
Must be able to follow directions with focus to detail, speed and accuracy
Must possess excellent interpersonal and organizational skills
Must be able to work well under time constraints and remain calm
Must have the ability to input data in the POS system
Must be able to read, speak, write and understand the English language
Must be able to exercise confidentiality and discretion.

Responsibilities

Answers phone calls and responds to emails with confidence and professional verbiage
Takes restaurant reservations accurately and efficiently
Works quickly with the Seven Rooms and Peoplevine Management systems
Puts work orders, service requests and maintains logs books in Alice Hotel Systems
Memorizes 5 outdoor areas of service, to seat guests efficiently and promptly when they arrive
Ensures all rules of the club are understood and followed by all members and guests prior to entering the club
Acknowledges guests’ needs, anticipates guests’ needs and always responds promptly to maintain positive guest relations at all times
Informs manager of any guest complaints, requests or problems
Maintains an organized and clean work area
Follows all safety and sanitation procedures that pertain to the job