Front Desk Host

Manhattan Beach • Manhattan Beach, CA

20d • Onsite

About The Position

This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment! Floyd's 99 Barbershop in Manhattan Beach is where laid-back coastal vibes meet high-energy creativity. Just minutes from the beach and surrounded by great shops and restaurants, our shop is the perfect spot for barbers and stylists who love a fast-paced, team-driven environment without the corporate grind. We're all about top-notch service, individuality, and a killer atmosphere fueled by music and good energy. No egos here-just a crew of skilled professionals who support each other, keep the vibes positive, and make every client feel like a VIP. With ongoing education, a steady stream of clientele, and a culture that blends professionalism with fun, our barbershop is the perfect place to grow your beauty career and express your artistry! At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Come join the coolest shop in town - apply today with our short initial form!

Requirements

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Responsibilities

• Answering phone calls
• Scheduling appointments
• Answering questions
• Taking messages for staff
• Speaking with customers about their desired services
• Giving pricing information
• Upselling treatments or products
• Generating quotes
• Figuring out wait times
• Assisting with general cleaning duties

Benefits

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment
• Nationwide locations, making it easy to relocate while continuing your professional journey

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed