Front Desk Host

Woburn • Woburn, MA

1d • Onsite

About The Position

This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment! Floyd's 99 Barbershop is hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host to help keep the party going at our Woburn, MA barbershop.

Requirements

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Responsibilities

• Answering phone calls
• Scheduling appointments
• Answering questions
• Taking messages for staff
• Speaking with customers about their desired services
• Giving pricing information
• Upselling treatments or products
• Generating quotes
• Figuring out wait times
• Assisting with general cleaning duties
• Maintaining a positive, seamless retail environment

Benefits

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment
• Nationwide locations, making it easy to relocate while continuing your professional journey
• Competitive pay of $16.00/hour

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed