Front Desk Hospitality Specialist

Phoenix Home Care and Hospice•Springfield, MO

1d•Onsite

About The Position

Phoenix Home Care and Hospice is hiring a Front Desk Hospitality Specialist for our Springfield office. This is more than answering phones. You are the first voice people hear and the first face they see when they walk through our doors. We are looking for someone who brings energy, professionalism, warmth, and calm to a fast moving environment. If you are highly organized, love helping people, and can confidently manage a busy front desk while making others feel welcome, we want to meet you.

Requirements

Previous office or administrative experience preferred
Knowledge of Microsoft Word and Excel
Strong customer service and hospitality mindset
Ability to thrive in a fast paced environment
Excellent phone presence and communication skills
Ability to multitask and stay organized under pressure
Positive attitude and strong attention to detail
Professional appearance and dependable attendance
Comfortable handling a multi line phone system
Strong teamwork skills while also being self motivated
Someone who naturally looks for ways to help others

Responsibilities

Answer and manage a high volume of incoming calls
Welcome applicants, caregivers, clients, and visitors with professionalism and kindness
Connect callers and guests to the right departments quickly and efficiently
Assist with problem solving and gathering information for staff and families
Support office operations with clerical and administrative tasks
Prepare documentation and reports as needed
Help create a positive, supportive office atmosphere every day