Front Desk Guest Service Manager (PM Manager on Duty)
About The Position
Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years—making this a great step in your hospitality career. As a Concord Leader you will be responsible to: · Inspire greatness in your team. · Encourage and support team members to reach their full potential. · Create a work environment that is a Great Place to Work for all. · Lead with integrity, transparency, respect, and professionalism. · Care for your team and their families.
Requirements
- Previous supervisory or management experience in front office or guest services
- Strong leadership, training, and problem-solving skills
- Knowledge of financial procedures, hotel operations, and revenue management
- Excellent communication and organizational skills
- Commitment to creating a guest-first and associate-first culture
Responsibilities
- Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly
- Ensure all associates are trained in guest service standards, financial controls, and hotel procedures
- Oversee front desk operations and act as Manager on Duty when needed
- Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities
- Assist with financial reporting, budgeting, and revenue management initiatives
- Recruit, train, and develop associates while fostering a positive, cooperative work environment
- Ensure compliance with HR policies, labor regulations, and personnel documentation requirements
- Maintain safety, security, and physical property standards through preventive maintenance and compliance programs
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
