Front Desk Guest Ambassador/Tech Assistant

Precision Imaging Centers•Jacksonville, FL

8h•Onsite

About The Position

Now Hiring: Full-Time Front Desk Guest Ambassador / Tech Assistant Location: Gate Parkway – Jacksonville, FL Schedule: Monday – Friday | 2:00 PM – 10:00 PM Join Our Growing Team at Precision Imaging Centers Precision Imaging Centers is expanding across Northeast Florida, and we are excited to welcome a Full-Time Front Desk Guest Ambassador / Tech Assistant to our Gate Parkway location. We are seeking a friendly, professional, and service-oriented individual who enjoys creating exceptional experiences for patients and visitors while also supporting clinical operations. Restaurant, hospitality, medical office, or patient-facing healthcare experience is strongly preferred. Position Overview As a Guest Ambassador / Tech Assistant, you will serve as one of the first points of contact for our patients, helping create a welcoming and positive experience from the moment they walk through the door while also assisting with clinical support duties. The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and has hands-on clinical experience including obtaining vital signs and starting IVs. Experience in these areas is required.

Requirements

Prior experience in customer service, hospitality, healthcare, front desk, or patient-facing roles
Experience obtaining vital signs and starting IVs is required
Experience working in a medical office, imaging center, urgent care, ER, or similar healthcare environment preferred
Excellent verbal and written communication skills
Ability to clearly explain information to patients
Strong organizational and multitasking abilities
Ability to remain professional and compassionate in a fast-paced setting
Ability to stand or sit for extended periods
Ability to occasionally lift items up to 25 lbs
Ability to assist patients safely when needed throughout the workday

Nice To Haves

Restaurant, hospitality, medical office, or patient-facing healthcare experience is strongly preferred.
Experience working in a medical office, imaging center, urgent care, ER, or similar healthcare environment preferred

Responsibilities

Greet patients and guests warmly while providing exceptional customer service (30%)
Answer patient questions and provide information regarding procedures and wait times (20%)
Manage patient registration and direct guests appropriately (10%)
Obtain and document patient vital signs accurately (10%)
Start IVs and assist clinical staff with patient preparation and workflow (15%)
Promote and educate patients about available services (5%)
Maintain refreshments, encourage patient reviews, and support overall patient experience initiatives (5%)
Maintain a clean, organized, and welcoming waiting area and work environment (5%)
Participate in marketing-related initiatives and outreach when applicable
Assist with compiling reports and supporting front desk operations
Perform other duties as assigned