Front Desk & Facilities Coordinator (onsite)

Manhattan Associates•Atlanta, GA

3d•Onsite

About The Position

The Front Desk & Facilities Coordinator is a full-time, in-person role based in Atlanta, GA, working Monday through Friday approximately 40 hours per week. This individual serves as the friendly, professional face of the office and provides dependable backup coverage for the front desk associate, helping ensure a warm, seamless experience for employees, guests, customers, and partners. In addition to front desk coverage, this role supports the day-to-day operation of the office and Executive Briefing Center (EBC), including meeting readiness, basic audio/visual support, catering coordination, visitor management, and general workplace support. The ideal candidate is dependable, service-oriented, organized, and comfortable handling a variety of administrative, hospitality, and facilities-related tasks in a fast-paced office environment. This role is designed with growth potential and may evolve over time.

Requirements

High school diploma or equivalent required
Basic PC and software skills, including Microsoft Office
Friendly, welcoming, and professional demeanor with strong interpersonal skills
Dependable, punctual, and comfortable serving as the first point of contact for guests and employees
Strong organizational skills and attention to detail
Ability to multitask, prioritize, and remain calm in a fast-paced, interruption-driven environment
Service-oriented mindset with a willingness to assist wherever needed
Ability to handle sensitive or confidential information with professionalism and discretion
Comfortable working independently during front desk coverage periods

Nice To Haves

Bachelors degree preferred
Prior front desk, reception, hospitality, administrative, workplace, or customer service experience preferred
Flexibility to adjust to occasional changes in priorities, schedules, or event support needs
Comfortable setting up and troubleshooting basic audio/visual and conferencing technology in the Executive Briefing Center (EBC) and meeting spaces, including displays, conferencing tools, cables, and connectivity

Responsibilities

Serve as a friendly, welcoming, and professional first point of contact at the front desk, greeting visitors, answering and directing calls, and assisting employees and guests as needed.
Provide dependable backup coverage for the front desk associate during lunch breaks, sick days, vacation, and other absences, ensuring uninterrupted, high-quality front-of-house service.
Manage visitor check-in and check-out processes, including guest notifications, visitor badges, and adherence to office access and security procedures.
Support technology needs in the Executive Briefing Center (EBC) and meeting spaces, including setting up and troubleshooting basic audio/visual equipment, displays, video conferencing, cables, and connections so meetings run smoothly.
Prepare conference rooms and front-of-house spaces for meetings, executive visits, customer briefings, and other on-site events, including room readiness, resets, and general presentation.
Deliver, set up, refresh, and clean up catering for meetings and events, coordinating timing, presentation, and communication with catering vendors and internal stakeholders.
Receive, sort, and distribute mail, packages, and courier deliveries; coordinate outgoing shipments and assist with general office logistics as needed.
Monitor and replenish office, kitchen, pantry, and meeting-room supplies to help maintain a clean, organized, and well-stocked environment.
Help maintain a tidy, welcoming, and professional front-of-house and common-area environment, including reception, conference rooms, kitchens, and shared spaces.
Submit, monitor, and follow up on routine facilities or workplace service requests, escalating building, maintenance, cleaning, safety, or equipment issues to the appropriate manager or partner team.
Provide administrative, hospitality, and facilities support for internal teams, executives, and visitors, using sound judgment to resolve routine issues and escalate more complex matters appropriately.
Follow established office safety, emergency, and evacuation procedures and respond appropriately within defined guidelines.
Go above and beyond as needed by anticipating needs, lending a hand across the office, and contributing to a positive, service-oriented workplace culture.
Perform other duties as assigned.