Front Desk / Data Entry Specialist
About The Position
Nalu Federal is seeking a professional, dependable, and customer-focused Front Desk / Data Entry Specialist to support the U.S. Air Force Military & Family Readiness Center (M&FRC) at Hanscom Air Force Base, Massachusetts. This position serves as a primary point of contact for military members, families, retirees, and other customers visiting or contacting the Military & Family Readiness Center. The successful candidate will provide front desk customer service, administrative support, appointment and class scheduling, and accurate data entry into Air Force and Department of Defense systems. This is an in-person position at Hanscom AFB and is ideal for someone who enjoys working with people, is highly organized, and is comfortable working with computers and administrative systems in a professional environment.
Requirements
- Minimum one year of customer service experience in a professional environment.
- Strong customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Proficiency with: Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Web-based applications and internet browsers
- Strong data-entry and computer skills.
- Ability to accurately enter, review, and maintain electronic records.
- Ability to manage multiple tasks and priorities.
- Ability to work independently and exercise sound judgment.
- Professional appearance and ability to work in a business-casual environment.
- Ability to communicate effectively with individuals from diverse backgrounds.
- Successfully completing required background screening.
- Fingerprinting as required.
- Eligibility to obtain a Common Access Card (CAC).
- Successfully completing required Information Assurance and security training.
- Maintaining eligibility for access to government facilities and computer networks throughout employment.
Nice To Haves
- Previous experience working on a military installation or in a Department of Defense environment.
- Familiarity with military culture, protocol, military family programs, or military support organizations.
- Previous administrative, receptionist, front desk, or office support experience.
- Experience scheduling appointments, classes, or training events.
- Experience working with database or customer-management systems.
Responsibilities
- Greet and assist customers entering the Military & Family Readiness Center.
- Answer incoming telephone calls and determine the nature of customer inquiries.
- Direct customers to the appropriate M&FRC staff member or program.
- Provide clear information regarding routine programs, services, classes, and procedures.
- Schedule customers for M&FRC classes, workshops, and appointments.
- Support scheduling and administrative requirements for the Transition Assistance Program (TAP).
- Enter and maintain customer and program information in Air Force and Department of Defense web-based systems.
- Send class and workshop reminder emails to customers.
- Maintain accurate customer sign-in information.
- Assist with preparation of monthly customer usage and data reports.
- Maintain an organized and professional front desk and reception area.
- Perform general clerical and administrative duties as required.
- Protect sensitive and Privacy Act information.
- Safeguard government equipment and information.
- Complete required Air Force training and comply with installation security requirements.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Pet insurance
- Annual membership to Costco or Sam's
- 401K
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
