Front Desk Customer Service | Fun Full Time Job in Wake Forest NC

Battle House Laser Tag • Wake Forest, NC

5d • Onsite

About The Position

Battle House Laser Tag in Wake Forest is hiring Front Desk and Customer Service team members for a fun, fast-moving full-time job. This role involves checking in families, birthday parties, groups, and players, ensuring they have an awesome experience. As the first point of contact for many guests, the ideal candidate will be friendly, dependable, and comfortable interacting with people. This position offers approximately 32-40 hours per week, with required weekend availability. It's a great opportunity to gain experience in customer service, phone handling, party coordination, and event operations in a fun environment, distinct from traditional retail or fast-food roles.

Requirements

• At least 18 years old
• Friendly, outgoing, and dependable
• Can talk comfortably with parents, kids, teens, and groups
• Can stay calm and helpful when things get busy
• Comfortable answering phones
• Can work evenings and weekends
• Show up on time and take pride in doing a good job
• Enjoy working around fun events, birthday parties, and families

Nice To Haves

• No laser tag experience needed; training will be provided.

Responsibilities

• Greet guests as they arrive
• Check players in for games, parties, and events
• Answer phones and help customers with basic questions
• Help guests understand pricing, game options, and available times
• Assist with birthday party check-ins and party room setup
• Help keep the front desk, lobby, and party areas clean and organized
• Work with Game Hosts and managers to keep groups moving on schedule
• Make guests feel welcome and excited to play

Benefits

• Unlimited FREE laser tag
• Discounts for friends and family
• Flexible scheduling around school, sports, and other commitments
• Fun work environment
• Great experience in customer service, phones, parties, and event operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed