Better Than Retail: Front Desk & Customer Service Team Member

Battle House Laser Tag • Wake Forest, NC

9h • Onsite

About The Position

Battle House Laser Tag is hiring a Front Desk & Customer Service Team Member to help keep the fun organized. You’ll be one of the first people our customers interact with, both in person and over the phone. Your job is to answer questions, help customers book their visit or party, check players in, and make sure guests have a great experience from the moment they contact us.

Requirements

• Strong customer service skills
• Comfortable talking on the phone
• Friendly and outgoing personality
• Organized and able to multitask
• Dependable and on time
• Comfortable using computers and learning new systems
• Able to stay calm when several customers need help at once
• Teamwork vibes, no drama
• Saturday availability is required
• Availability for some Friday nights and Sundays

Nice To Haves

• High school students looking for a flexible part time job
• College students working around a class schedule
• Someone with a full time job looking for extra evening or weekend hours
• Anyone who is friendly, organized, and comfortable talking to customers

Responsibilities

• Answer incoming phone calls and customer questions
• Help customers choose and book laser tag sessions, birthday parties, and events
• Greet and check in customers
• Handle payments and point of sale transactions
• Explain pricing, packages, and available options
• Help organize parties and groups as they arrive
• Respond to basic customer questions and concerns
• Work with the rest of the team to keep operations running smoothly
• Help keep the front desk and lobby clean and organized

Benefits

• Flexible part time scheduling
• Unlimited FREE laser tag
• Discounts for friends and family
• Tips

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed