Front Desk Customer Service Representative Full Time

Goldfish Swim School - Grand Rapids • Grand Rapids, MI

37d • Onsite

About The Position

Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.

Requirements

• Ability to work with children
• Problem solver and creative thinking skills to identify and resolve challenges
• Excellent communication and organizational skills
• Must pass background examinations prior to training

Responsibilities

• Addresses inquiries via phone, digital and in person and follows up timely
• Checks in students on the attendance tracking system and prepares lesson schedules for team members
• Resolves account matters and contacts guests for clarification purposes
• Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space
• Updates informational displays with accurate and timely promotions and literature
• Monitor Snack area and providing guidance to Snack Shack staff
• Advances through cross-training in multiple roles and substitutes when necessary
• Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members
• Enforces safety rules and regulations to prevent accidents; administers first aid when necessary

Benefits

• paid on-the-job training
• flexible scheduling
• a rewarding work environment
• a one-of-a-kind culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees