Front Desk / Customer Service Representative
About The Position
We are looking for an energetic, customer‑focused professional to join our team in our Lone Tree, Colorado office. If you love helping people, thrive in a fast-paced environment, and take pride in providing exceptional service, this role could be your next great opportunity. As a Customer Service Representative, you’ll play a key role in ensuring our members receive timely, accurate, and compassionate support. You will: Most days, you’ll be on the phone supporting members with payment questions and billing needs. You’ll sit at the front desk—not a high-traffic area—and occasionally welcome guests or help coordinate light office tasks. If you enjoy variety and being the go-to problem solver, you’ll fit right in.
Requirements
- High School Diploma or GED
- At least 1 year of customer service experience (healthcare not required—tellers and baristas do great here!)
- Strong communication skills and a professional phone presence
- Intermediate computer proficiency, including navigating multiple systems, browsers, spreadsheets, and Word
- Reliable basic math skills
- High attention to detail and strong organizational skills
- Ability to handle pressure with a calm, motivated attitude
- Ability to maintain confidentiality and communicate effectively
Responsibilities
- Deliver superior customer service while independently handling premium billing functions.
- Receive inbound calls from members and provide accurate answers about billing, payments, and account status.
- Resolve customer issues on the first call whenever possible—or ensure timely follow-up when additional research is needed.
- Educate members about billing options and help them enroll in online payment tools.
- Greet occasional visitors at the front desk and assist with office needs such as ordering supplies.
- Navigate multiple complex computer systems with confidence.
- Maintain strict confidentiality of sensitive member information.
- Follow department quality standards for call handling, availability, response time, and accuracy.
- Stay up to date on current billing policies and procedures.
- Demonstrate strong attention to detail by passing quality audits.
- Collaborate with internal departments to correct member account issues.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
