Front Desk/Customer Service Representative

Ashtel Studios Inc•Ontario, CA

23h•Onsite

About The Position

Ashtel Studios is seeking a personable, detail-oriented, and proactive individual to join our team as a Customer Service Representative. This role is the first point of contact for our customers, partners, and visitors, making professionalism, efficiency, and a positive attitude essential. They will report to the E-Commerce Manager.

Requirements

Bilingual skills are required
Previous experience as a receptionist, customer service representative, or in a similar front-facing role
Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
Exceptional organizational skills with the ability to handle multiple tasks simultaneously
Strong verbal and written communication skills
A collaborative team player with a positive, “how can I help?” mindset
Time management skills

Responsibilities

Greet visitors and respond to customer inquiries via phone, email, and third-party marketplaces promptly + professionally to ensure a positive resolution experience
Process + track customer product replacements, maintaining accurate records
Coordinate + package sample requests for Sales, Production, and Design teams, logging a detailed inventory of incoming and outgoing shipments
Assist with data entry and other sales-related correspondence and tasks as needed
Run small errands and assist with occasional ad-hoc requests
Order + track office and kitchen equipment to maintain inventory supplies
Keep the front desk, reception area, and conference room clean, organized, and welcoming
Coordinate with fulfillment and production teams to resolve order discrepancies
Support Sales, E-Commerce, and QA teams with customer insights, reports, and follow-up communications