Front Desk Customer Service Representative

Goldfish Swim School - North Canton•Jackson Township, OH

146d•$14 - $17•Onsite

About The Position

The Front Desk Customer Service Representative promotes exceptional customer service while processing sales and registration transactions. This role serves as the first point of contact for both prospective and current Goldfish Swim School families and is responsible for creating a welcoming, professional, and positive experience for every guest.

Requirements

Ability to work with children
Excellent communication and organizational skills
High energy and a sales-driven mindset
Strong work ethic and ability to handle rejection positively
High school diploma or GED required
Intermediate computer skills required, including Word, Excel, and other software systems

Nice To Haves

Previous sales experience preferred, but not required
Some college preferred
Two years of customer service and/or administrative office experience preferred
CPR, First Aid, and AED certifications preferred

Responsibilities

Provide WOW customer service to our members and families
Assist with class scheduling and billing
Work in a sales capacity to sell new memberships
Conduct cold and warm calls to potential customers to promote memberships and services
Follow up with leads from inquiries, website sign-ups, and previous customers
Handle objections professionally while helping families understand the benefits of our programs
Provide the highest level of customer service while exceeding guest expectations
Understand and uphold the Goldfish Swim School mission, culture, and brand standards
Conduct cold calls to prospective customers from lead lists
Follow up with warm leads through phone, text, and email communication
Explain membership options, class schedules, and promotions to families
Track customer interactions and follow-ups within company systems
Answer phones professionally and respond to customer inquiries in a timely manner
Process student registrations using effective customer service and sales techniques
Schedule and manage birthday parties and pool events
Resolve customer questions and concerns professionally and efficiently
Assist families with merchandise and vending purchases
Greet parents and students as they arrive
Check students into the attendance tracking system
Maintain cleanliness and organization of the front desk, changing rooms, snack shack, restrooms, and observation areas
Support and guide snack shack staff as needed
Monitor and respond to voicemail and email correspondence promptly
Update promotional displays and informational materials
Make collection calls regarding outstanding account balances
Prepare twice-daily student lesson schedules for instructors and management
Enforce safety procedures and administer first aid when necessary
Work one Swim Instructor or Lifeguard shift per week
Perform additional duties as assigned