Front Desk Customer Service Representative in Aviation - Part-Time

Aero Air, LLC•Hillsboro, OR

11d•Onsite

About The Position

Aero Air is a people-centered aircraft service company that is mission-driven and employs high-performing, dedicated professionals. The company aims to make a difference in the lives of people in their communities and on a national and global level. The team is described as supportive, collaborative, and family-like. The Front Desk Customer Service Representative position is part-time, located in Hillsboro, Oregon. This role is responsible for greeting, assisting, and providing information and high-level customer service to clients, visitors, vendors, and employees of Aero Air. The position requires working a specific schedule including weekends and holidays, as Aero Air operates 365 days a year.

Requirements

Professional appearance with friendly, accommodating, flexible and positive demeanor.
Impeccable follow through with the ability to multi-task and problem solve.
Excellent phone etiquette and listening skills.
Prior customer service experience required.
Excellent interpersonal skills and ability to communicate effectively and professionally in person, on the phone, and through written correspondences.
The ability to demonstrate poise, tact, and professionally interact and communicate with employees, vendors, and individuals at all levels of the organization and community.
Service-oriented and able to build productive professional relationships.
Excellent organizational skills and attention to detail.
Demonstrated proficiency with Microsoft Office Suite or related software.
Ability to work a flexible schedule including evenings, weekends, and holidays.
High school diploma or equivalent.
At least two years related experience required.
Valid U.S./state issued driver's license with clean driving record.
Successful completion and favorable results of pre-employment drug screen and criminal history background check.

Responsibilities

Greets clients, visitors, vendors, and employees at the front reception desk; determines the purpose of their visit and directs or escorts them to the appropriate location.
Answers, screens, and directs phone calls to staff, utilizing a multi-line phone systems with numerous extensions.
Receives mail, documents, packages, and courier deliveries and distributes them.
Books hotel accommodations and processes on-site car rentals and reservations.
Daily accounting of sales.
Up-selling of services and fuel.
Performs daily tracking reports of aircraft, fuel, and services.
Builds and maintains professional customer relationships via phone, email, and personal interactions.
Maintains reliable, regular, punctual, and predictable attendance.
Valid U.S./state issued driver's license with clean driving record.
Successful completion and favorable results of pre-employment drug screen and criminal history background check.
Adheres to all Aero Air policies and standards of conduct.
Other duties as directed.