Front Desk Coordinator (10895)

SOUTHERN SPORTS MEDICINE PARTNERS LLC • Macon, GA

6d • Onsite

About The Position

PartnerCare is looking for a Front Desk Coordinator to join their team at Axis Spine and Pain Center. This role is on the front line and is the face of the practice, acting as an ambassador to initiate the best possible patient experience. The position is responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This role also trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and provides additional administrative support necessary for the practice. The mission of PartnerCare is to deliver comprehensive care to help musculoskeletal and pain management patients live their best lives possible by working as a team and embodying their values of Compassion, Excellence, Integrity, Teamwork, Accountability, and Growth Mindset.

Requirements

• High school diploma.
• Previous work in medical field preferred.
• EMR - eClinicalworks preferred.
• Great team member, working together with others.
• Kind and friendly.
• Open to feedback for growth.
• Role model of our values.
• At least two years of experience preferred, but willing to train newer teammates with the right focus on patient care, service, and teamwork.

Nice To Haves

• Previous work in medical field.
• EMR - eClinicalworks.

Responsibilities

• Deliver outstanding customer service in person and over the phone to patients, families, staff, vendors, and community members.
• Welcome and check in patients upon arrival.
• Collect and verify patient information, including insurance details.
• Maintain accurate and up-to-date patient records and accounts.
• Schedule new patient appointments and coordinate follow-up visits.
• Manage the front desk and reception area, ensuring effective communication by phone and mail to maintain a professional and welcoming environment.
• Consistently uphold PartnerCare’s core values: Compassion, Excellence, Integrity, Teamwork, Accountability, and a Growth Mindset.
• Train new staff members.
• Scan documents into patient charts.
• Provide additional administrative support as needed to ensure smooth daily operations within the practice.

Benefits

• Competitive wages
• Benefits that protect you and your family
• 401(k) plan with a match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED