Front Desk Coordinator (50204)

Platinum Dermatology Partners LLC•Laguna Niguel, CA

5d•Onsite

About The Position

The ideal Front Desk Coordinator views themselves as a “Director of First Impressions”. The successful candidate is friendly, professional, and has a natural talent for putting our patients first in delivering unparalleled customer service in a thriving fast-paced clinic.

Requirements

High School Diploma or GED equivalent is required.
Minimum 2-3 years of experience working at the front desk in a medical office/clinic.
Patient check-in and check-out workflows.
Prior insurance verification and scheduling experience is required.
Knowledgeable of medical dermatology terms/CPT, ICD-10.
Quality written and verbal communication skills.
Quality mathematics skills.
Professional in appearance and mannerisms.
Able to work efficiently in a fast-paced environment
Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.

Nice To Haves

Prior dermatology or cosmetic experience is preferred.
Experience using EMR systems is a plus.

Responsibilities

Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
Prepares necessary patient paperwork before the patient’s appointment.
Review EMA for information that needs to be updated.
Updates patients' information and accurately enters it in EMA.
Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
Recording and collecting patient copays and/or balances at check-in/out.
Other duties as assigned